Use Case: Public Services

Deliver accessible, seamless, and responsive service to all your users.

Callifly handles inbound calls 24/7, routes requests, and provides instant answers to the most frequent questions.

Your agents stay available for complex cases—AI takes care of the rest.

How we support your agents

In local governments, public administrations, and agencies, phone lines are often overwhelmed by repetitive questions—causing frustration for users and pressure on staff.

Callifly automates the handling of simple calls: business hours, procedures, required documents, follow-ups…

The AI filters, routes, and informs users autonomously, while adapting to the specificities of each public service.

The result: reduced pressure, increased efficiency, and better accessibility for all.

24/7 Call Handling

Your users get clear answers anytime. AI takes calls even outside of business hours.

Smart Call Routing

The AI identifies the right department and forwards only complex calls. Say goodbye to unnecessary transfers and long wait times.

Relieved Agents

Your teams focus solely on high-value cases. Up to 60% of calls handled automatically.

Supported by

Our customers

Integrations

Callifly integrates seamlessly with your existing CRM systems and APIs, ensuring a smooth and efficient setup without disrupting your current workflows. Our flexible architecture is designed to connect with the tools you already use, enabling real-time data sync, personalized customer interactions, and streamlined operations from day one.

What our user say?

Callifly était l’étape manquante de notre expérience client. Avec la solution, nous qualifions n’importe quelle demande instantanément. Fini les appels perdus, fini l’attente au téléphone !

Sébastien Colombier

CEO of As De Carreaux

On a libéré 60% du temps de notre équipe pré-recrutement grâce à Cali. On a augmenté de 30% le nombre de candidatures qualifiées que l’on appelle. Nous n’avons jamais été aussi performant et la marge de progression est encore fantastique !

Kévin Bresson

CMO at Cause à effet

J’ai eu l’occasion de travailler avec Callifly sur plusieurs dossiers clients. L’intégration avec la stack existante a été fluide et rapide. Notre client est passé de 60% à 100% de QS. Grâce à l’IA, il répond à tous ses appels 24/7.

Robin Vermandel

CEO CaBoost

FAQ

Have questions about our solutions?

Is voice AI capable of understanding complex and technical requests?

Yes, modern voice AI is fully capable of understanding complex and technical requests — especially when it’s trained on your specific domain. It can interpret industry-specific terminology, follow multi-step conversations, and provide accurate answers by leveraging integrated data sources like your CRM or knowledge base. With the right setup, it becomes a powerful extension of your support or sales team.

Can Callifly be integrated with our in-house CRM or ERP without having to overhaul everything?

Absolutely. Callifly is designed to integrate smoothly with your existing CRM or ERP, even if it’s a custom-built system. Our flexible API-first approach ensures we connect to your infrastructure without requiring a full rebuild — allowing you to get the benefits of voice AI quickly, with minimal disruption to your current setup.

Do AI-handled calls really sound human? Or does it still sound like a robot?

Calls handled by Callifly sound remarkably human. Thanks to advanced voice synthesis and natural language understanding, the AI speaks with a natural tone, appropriate pauses, and even emotion when needed. Most callers don’t even realize they’re speaking with an AI — until they’re told. It’s a seamless, professional experience that feels personal and engaging.

How much does it cost? And how can we avoid unpleasant surprises during volume spikes?

Callifly offers transparent, usage-based pricing tailored to your business needs. You only pay for what you use, with clear tiers and no hidden fees. To handle volume spikes, we provide scalable infrastructure and reduce cost on volume — so you stay in control of your budget while ensuring smooth service even during peak times.

And what about our teams? Are they going to be replaced?

Not at all — Callifly is here to support your teams, not replace them. Our voice AI handles repetitive or low-value tasks, freeing up your staff to focus on more complex, strategic, and human-centered interactions. It’s a productivity boost, not a substitution — empowering your team to do more, not less.