Delegate your e-commerce
customer experience service
to experts
Thanks to our hybrid model combining AI and sales experts, we handle your customer tickets with the best quality of service.
A problem with your e-commerce customer service ?
◖Your customer flow depends on seasonality leading to satrated csutomer service .
◖Your customer service is too expensive and is holding back your profitability.
◖You're having trouble prioritizing your tickets, and your team is spending too much time on low-value-added after-sales actions.
Why use Callifly for your customer service?
◖Customized knowledge base
Our AI is trained through the Callifly Academy, a training system that guarantees more quality customer service than your in-house teams.
◖In-house technology
Our processes enable us to pre-qualify the tickets. Your team will only see those with the most added value.
◖Flexibility
Anticipate massive influxes of tickets by relying on Cali, only when you need it!
◖Reporting
Thanks to our reporting tools, you can see the value Callifly generates for each ticket!
Our customer service actions go beyond ticket management: your Cali AI is above all a salesperson. He may be called upon to offer upselling or ask your customers to leave a positive review to improve your brand image.