Improving the Customer Lifetime Value of your e-commerce site
Our service enhances your users' satisfaction and guarantees better retention once they become customers.
Customer lifetime is still too short in e-commerce
Online sales are increasing year-on-year. But in the face of ultra-competition and ever-harsher demands, Customer Lifetime Value is tending to erode.
%
of customers say they are unfaithful
Just because you've convinced a customer on a One Shot doesn't mean they'll automatically recommend you.
%
of your customers won't buy from you again
Because advice is king, customers are ready and willing to buy a more expensive product that better suits their needs.
%
of customers compare at least 2 offers
You're not alone in your market! Your customers like to test you, and so do your competitors.
How does Callifly improve Customer Lifetime Value on your website?
Our data shows that customer relations play a decisive role in the retention and loyalty process. And an acquired customer costs less than a new one!
◖Data Analysis & Qualification
Whether it's for an abandoned basket, or to answer pre- or post-sales questions, incoming and outgoing flows are analyzed and prioritized by Callifly, to go and find value where it resides.
◖Dialogue and conversation
The AI avatar makes contact by phone and takes the time to talk in depth with your user to understand his or her deepest needs and propose a suitable solution.
◖Support in the funnel
The Callifly AI avatar becomes your user's guarantor and trusted third party, whatever the problem, guaranteeing reassurance throughout the process.
◖After-sales contact point
AI becomes the customer's after-sales contact point, ensuring that questions are answered in time for a personalized relationship, a successful customer experience and a more loyal customer, which encourages re-purchasing!
Here's what your customers think about their experience with Callifly
The benefits of Callifly for your average shopping basket
◖A more satisfied customer
Thanks to the Callifly experience, customers are 100% satisfied with their relationship with your brand, because they feel listened to and know they can contact you without delay if they have the slightest question. A guarantee that promotes the customer experience and all the positive impact that follows!
◖More repeat purchases
Customers who are more satisfied stay longer and tend to purchase from you again, because they already have proof of the excellence of your service. A customer who stays longer will spend more overtime and cost you less than activating a new marketing customer.
◖More loyalty
A more loyal customer is a real ambassador for your brand: it's the best way to boost your image and develop your brand awareness at a low cost!
The brands we work with every day
