Use Case: Customer Service

Reduce pressure on your teams and boost customer satisfaction with voice AI.

Callifly handles simple, frequent, or after-hours inquiries with instant, personalized responses.

Your customer service remains human where it matters most—while AI takes care of the rest, 24/7.

How Callifly supports this role

Retail and e-commerce support teams are often overwhelmed by repetitive requests, leaving urgent issues unattended.

Callifly automates first-level inbound call handling: order tracking, store hours, cancellations, follow-ups, and more.

The result: shorter wait times, more satisfied customers, and agents focused on complex queries.

The AI integrates with your CRM, enriches tickets, and ensures uninterrupted service—even outside business hours.

Instant Responses

Tracking, FAQs, simple changes—the AI answers in seconds. Available 24/7, without involving your support team.

Stronger Customer Satisfaction

No wait times, natural voice, clear messaging. Your customers get what they need—frustration-free.

Fewer Calls, Greater Impact

Up to 60% of requests filtered automatically. Your agents become more efficient, your customers more at ease.

Supported by

Our customers

Integrations

Callifly integrates seamlessly with your existing CRM systems and APIs, ensuring a smooth and efficient setup without disrupting your current workflows. Our flexible architecture is designed to connect with the tools you already use, enabling real-time data sync, personalized customer interactions, and streamlined operations from day one.

What our user say?

Callifly était l’étape manquante de notre expérience client. Avec la solution, nous qualifions n’importe quelle demande instantanément. Fini les appels perdus, fini l’attente au téléphone !

Sébastien Colombier

CEO of As De Carreaux

On a libéré 60% du temps de notre équipe pré-recrutement grâce à Cali. On a augmenté de 30% le nombre de candidatures qualifiées que l’on appelle. Nous n’avons jamais été aussi performant et la marge de progression est encore fantastique !

Kévin Bresson

CMO at Cause à effet

J’ai eu l’occasion de travailler avec Callifly sur plusieurs dossiers clients. L’intégration avec la stack existante a été fluide et rapide. Notre client est passé de 60% à 100% de QS. Grâce à l’IA, il répond à tous ses appels 24/7.

Robin Vermandel

CEO CaBoost

FAQ

Have questions about our solutions?

Is voice AI capable of understanding complex and technical requests?

Yes, modern voice AI is fully capable of understanding complex and technical requests — especially when it’s trained on your specific domain. It can interpret industry-specific terminology, follow multi-step conversations, and provide accurate answers by leveraging integrated data sources like your CRM or knowledge base. With the right setup, it becomes a powerful extension of your support or sales team.

Can Callifly be integrated with our in-house CRM or ERP without having to overhaul everything?

Absolutely. Callifly is designed to integrate smoothly with your existing CRM or ERP, even if it’s a custom-built system. Our flexible API-first approach ensures we connect to your infrastructure without requiring a full rebuild — allowing you to get the benefits of voice AI quickly, with minimal disruption to your current setup.

Do AI-handled calls really sound human? Or does it still sound like a robot?

Calls handled by Callifly sound remarkably human. Thanks to advanced voice synthesis and natural language understanding, the AI speaks with a natural tone, appropriate pauses, and even emotion when needed. Most callers don’t even realize they’re speaking with an AI — until they’re told. It’s a seamless, professional experience that feels personal and engaging.

How much does it cost? And how can we avoid unpleasant surprises during volume spikes?

Callifly offers transparent, usage-based pricing tailored to your business needs. You only pay for what you use, with clear tiers and no hidden fees. To handle volume spikes, we provide scalable infrastructure and reduce cost on volume — so you stay in control of your budget while ensuring smooth service even during peak times.

And what about our teams? Are they going to be replaced?

Not at all — Callifly is here to support your teams, not replace them. Our voice AI handles repetitive or low-value tasks, freeing up your staff to focus on more complex, strategic, and human-centered interactions. It’s a productivity boost, not a substitution — empowering your team to do more, not less.