Understanding speech
Speech recognition turns speech into text in real time, then an understanding engine identifies the intent behind the request.
AI Voice Agent
An AI voice agent that talks on the phone for you
An AI voice agent is a program that holds a full phone conversation: it answers or places the call, understands what the other person says, replies with a natural voice, and acts on your tools (calendar, CRM, ticketing) during the call. Callifly deploys this technology on both inbound and outbound calls.
The same agent can answer a customer call at 10pm and, an hour later, call a prospect to qualify their request. It's the same mechanism, only the script changes.
100 free credits · No commitment · Live in 5 minutes
24/7
availability, inbound and outbound
~80%
of call volume handled at our customers
5 min.
to set up your agent
Technology
How an AI voice agent holds a conversation
Three building blocks work together on every exchange, inbound or outbound.
Checking your data
During the call, the agent queries your calendar, CRM or e-commerce platform to answer with real information, not a generic reply.
Answering out loud
Speech synthesis delivers the reply with a natural pace and intonation, in the caller's own language.
Two directions
One agent, two call directions
Callifly's AI voice agent covers two main use cases, depending on who calls whom.
Inbound calls — AI Contact Center
The agent answers, qualifies the request, resolves what it can and transfers the rest. This is Callifly's most deployed use case: phone reception, answering service, appointment booking.
See the AI contact center
Outbound calls — Prospecting & Qualification
The agent calls, qualifies and follows up your prospects or customers, then updates your CRM. A minority of call volume but high value for our customers.
See AI prospecting & qualification
Vocabulary
Voice agent, voicebot, callbot: telling them apart
Several terms describe close realities, with nuances that matter depending on what you're looking for.
Voicebot
Often used as a synonym for voice agent, sometimes reserved for shorter, scripted scenarios.
See the full definition
Conversational agent
A broader term that also covers written chat, not just phone voice.
Callbot
Used in French-speaking markets as a near-synonym for voicebot, with no strict technical distinction between the two.
By industry
The same agent, adapted to every industry
FAQ
Frequently asked questions
What exactly is an AI voice agent?
A program that understands speech and responds to it on the phone, with no touch-tone menu and no human in the loop. It handles an inbound or outbound call from start to finish, and checks your business tools in real time during the conversation.
Does it sound like a robot?
Not with a recent, high-quality voice. The conversational pace, pauses and intonation come close to a human exchange. You choose the voice style and language.
Can it transfer a call to a human?
Yes. Escalation cases are defined with your team, and the call is transferred with a written summary of the exchange, so the person picking up doesn't need anything repeated.
How many languages does an AI voice agent speak?
Callifly uses ElevenLabs as its speech synthesis engine, which natively covers more than 70 languages, including French, English, Spanish, Arabic, German, Japanese and Portuguese. Language detection is automatic on the call.
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Your first AI voice agent
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